Shipping Policy

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Last updated: 1 January 2026

Lightnet is committed to delivering high-quality lighting products safely and efficiently. Please review our shipping policy below for details on order processing, delivery timelines, and responsibilities.

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1. Order Processing

• All orders are processed once payment has been received in full, unless otherwise agreed in writing.

• Many Lightnet products are manufactured or assembled to order. Lead times will be confirmed at quotation or order confirmation stage.

• Orders are not processed on weekends or public holidays.

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2. Delivery Methods

• Deliveries are arranged via reputable third-party courier or freight service providers.

• Collection from our premises may be arranged by prior agreement.

• The selected delivery method will depend on order size, destination, and project requirements.

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3. Delivery Timeframes

• Estimated delivery timelines are provided as a guideline only and may vary depending on:

  • Product availability or manufacturing lead time

  • Courier or freight provider schedules

  • Delivery location

• Lightnet cannot be held liable for delays caused by third-party logistics providers, force majeure events, or circumstances beyond our control.

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4. Shipping Costs

• Shipping costs are not included unless specifically stated in the quotation.

• All delivery charges will be clearly indicated at quotation or invoicing stage.

• Additional costs may apply for oversized items, urgent deliveries, or special handling requirements.

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5. Risk & Ownership

• Risk transfers to the customer once the goods leave Lightnet’s premises, unless otherwise agreed in writing.

• Customers are encouraged to arrange insurance for high-value shipments if required.

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6. Inspection on Delivery

• Customers must inspect all goods upon receipt.

• Any visible damage, shortages, or discrepancies must be:

  • Noted on the delivery note, and

  • Reported to Lightnet in writing within 48 hours of delivery.

• Failure to report issues within this timeframe may result in claims being declined.

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7. Incorrect or Failed Deliveries

• If an incorrect delivery address is provided, Lightnet cannot be held responsible for failed or delayed deliveries.

• Additional costs incurred due to incorrect delivery details will be for the customer’s account.

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8. International Shipping (If Applicable)

• International deliveries may be subject to customs duties, import taxes, or clearance fees.

• These costs are the responsibility of the customer unless otherwise agreed.

• Lightnet is not responsible for delays caused by customs processes.

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